Frequently asked questions
- Shipping Services
- Payment and Invoicing
- Tracking and Monitoring
- Insurance and Claims
- Returns and Refunds
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Shipping Services
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What shipping services do you offer?
Our team consists of qualified, experienced drivers and logistics managers ready to provide you with the best service and help resolve any issues related to transportation
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Do you offer pickup and drop-off services?
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Can I modify or cancel a shipment after booking?
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Payment and Invoicing
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What payment methods do you accept for shipping services?
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Is insurance included in the shipping cost?
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Can I access my payment history or invoices online?
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Tracking and Monitoring
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When will my tracking information be available?
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What should I do if my tracking information shows an issue or delay?
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Can I track multiple shipments simultaneously?
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Insurance and Claims
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What does the basic insurance cover?
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Is insurance included in the shipping cost?
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Can I check the status of my claim online?
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Returns and Refunds
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How long does it take to process a refund for a returned item?
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Are return shipping costs covered by the company?
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Can I track the status of my return or refund?
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get in touch
Address
Kraków, Józefa Wybickiego 7A/209
Opening Hours
8:00 - 16:00 (GMT+2)
General support
Social networks
